Working to Better Communication
Everybody communicates in one way or another, but few managers deliver their messages as well as they can. Working to Better Communication – Learn some basic rules to help you get your message across clearly.
Good communication is the lifeblood of organisations. It takes many forms, such as speaking, writing, and listening, though its purpose is always to convey a message to recipients. Use it to handle information and improve relationships.
Effective communication (and therefore effective business) hinges on people understanding your meaning, and replying in terms that move the exchange forward — preferably in the direction you would like it to go. Communicating is always a two-way process. In management, you communicate to get things done, pass on and obtain information, reach decisions, achieve joint understanding, and develop relationships.
There are always at least two parties involved in any communication, each of whom may have different wants, needs, and attitudes. These wants and needs can present barriers if they conflict with those of the other party, and such barriers may stop you conveying or receiving the right message. Any communication must overcome such barriers if it is to be successful, and the first step is to recognise that they exist.
Breaking down barriers is one of the first steps towards good communication. Maintaining eye contact, listening to what the other person is saying, and mirroring body language all help you to communicate successfully.
The three rules that govern good communication are all associated with clarity:
1. Be clear in your own mind about what you want to communicate;
2. Deliver the message succinctly;
3. Ensure that the message has been clearly and correctly understood.
Good communication means saying what you mean — and fully comprehending any feedback.
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